Strategic priorities and development prospects

Annually, the Company carries out comprehensive measures on retrofitting, upgrade and renovation of existing power grid facilities to achieve the following key objectives:

• To increase reliability of power supply to consumers
• To create a safe working environment for the personnel
• To slow down the rate of physical wear and tear of equipment
• To reduce the proportion of equipment that has reached the end of its service life in accordance with regulatory documentation
• To improve the equipment performance
• To ensure compliance with environmental protection and ecological safety requirements and regulations
• To cut down operating costs in the longer term
• To operate power grid facilities so to prevent accidents and mitigate their consequences if any

For more details, please see the Reliable and Efficient Operation of the Energy System section.

The Company’s reliability indicators (Isaidi, Isaifi) remained within the target values set by the tariff regulatory authorities of the Krasnodar Krai, with the tolerance taken into account.

The number of accidents in the 110 kV and above grid dropped by 4.9% year‑on‑year

• To deliver production programmes in full
• To ensure timely and complete implementation of the repair programme
• To make preparations for the 2025/2026 heating season. Verification of readiness for heating season
• To strictly follow the rules of the Federal Service for Environmental, Technological and Nuclear Supervision (Rostekhnadzor) and the Ministry of Energy of Russia
• To foster the safety culture among the Company’s personnel

In terms of consumer experience:

The Company complied with the requirements of the Uniform Consumer Experience Standards for Grid Companies approved by Order of the Ministry of Energy of Russia No. 186 dated 15 April 2014 (hereinafter referred to as the Uniform Standards), including the requirements for timely, complete and accurate disclosure of information.

In the reporting period, the Company achieved the target indicator set for compliance with the Unified Quality Standards (Kq3 = 0). The indicator value is calculated using the Guidelines for Calculating the Reliability and Quality of Goods and Services Provided to the Organisation Managing the Unified National (All‑Russian) Power Grid, approved by Order of the Ministry of Energy of Russia No. 1256 dated 29 November 2016.

In terms of grid connection quality:

The grid connection quality indicator (IGC) is 1.021; it is within the target range established by the Regional Energy Commission — the Price and Tariff Department of the Krasnodar Krai for the reporting year, with the tolerance taken into account.

To improve the accessibility of the power grid infrastructure:

• The contact centre was renovated, including:
  • replacement of the telephone hardware and software
  • introduction of an automated system for handling subscriber phone calls
  • increase in the number of telephone lines from 90 to 120
  • processing of every second call without operator involvement thanks to IVR Interactive Voice Response (IVR) is a system of pre-recorded voice messages that routes calls within a call centre. and auto‑informing features
  • average waiting time for an operator response from the moment the consumer selects a category in the interactive menu — up to 41 seconds (including IVR)
• implementation of an automated information system for processing customer calls

In terms of consumer experience:

To meet the requirements of the Unified Customer Experience Standards approved by Order of the Ministry of Energy of Russia No. 186 dated 15 April 2014.

In terms of grid connection quality:

To maintain the quality level of the grid connection within the target value for the reporting year set by the Regional Energy Commission — Department of Prices and Tariffs of the Krasnodar Krai (with the tolerance taken into account) with a trend towards its improvement

The primary goal of the advanced development of the Company’s power grid is to determine the optimal course for grid upgrade and expansion in order to fill up any gaps in generating capacity and meet any anticipated long‑term demand for generating capacity.

In 2024, the Company assisted in preparing the Scheme and Programme for the Development of Russia’s Power Supply Systems for 2025–2030. Approved by Order of the Ministry of Energy of Russia No. 2328 dated 29 November 2024. According to these documents, the Company will have to focus on helping the most problematic areas of the Kuban energy system (South‑West and Central), which need their power infrastructure improved.

During the reporting year, innovative technologies were introduced in the following key areas of the innovation development programme:

• Transition to smart grids with a distributed intellectual automation and control system
• Transition to integrated business process efficiency and automation of control systems
• Application of advanced technology solutions and materials in power engineering
• Promotion of an innovative development management system and establishment of an innovative infrastructure

For more details, please see the Innovations subsection in the Operational Results section

To participate in preparing the Scheme and Programme for the Development of Russia’s Power Supply Systems.

To ensure innovative development of the Company to achieve target levels of innovation implementation and completion of research and development (R&D), as well as other indicators of innovation development programme

The average salary of production personnel at the Company’s branches in 2024 is competitive and exceeds the average salary in the region where the Company operates.

The staff training plan for 2024 was over‑fulfilled by 141%.

For more details, please see the Human Resources Management subsection of the Sustainable Development section.